At BOTECH FPI we work in accordance with Quality standards, which allow us to offer our clients a comprehensive, personalized service with a high degree of professionalism focused on the "DESIGN AND DEVELOPMENT OF FRAUD AND INTELLIGENCE PREVENTION PRODUCTS AND SERVICES. CONSULTANCY SERVICES IN FRAUD AND INTELLIGENCE PREVENTION", maintaining the maxim of establishing relationships based on trust and the creation of value in a continuous manner among employees, customers, suppliers and other interest groups in the Company. Our purpose is to guarantee an adequate service to the needs of the client, anticipating the evolution of the global market and defining competitive prices with the best quality of product and service. Derived from the above, from BOTECH FPI we acquired the following commitments:
Maintaining the necessary communication channels with customers and other interested parties to detect their current and future needs, in order to ensure their satisfaction with respect to compliance with their requirements and expectations.
The training and awareness of all the people involved in the development of our processes, in order to improve them and encourage the participatory management of Quality.
Compliance with the legislation in the development of our activities, as well as other requirements subscribed with our clients and interested parties.
The continuous improvement of the effectiveness of the Quality Management System, through the implementation of systems for measuring and monitoring the services provided to our customers as well as the Quality objectives.
The continuous search for the full satisfaction of our customers.
In order to achieve the aforementioned objectives, the team that composes BOTECH FPI is committed to carrying out its work at all times in accordance with the client's requirements and based on the guidelines stated in this Policy.